STORE'S POLICY
- If you receive a damaged item, feel free to contact our customer service; however, we do not offer refunds or exchanges. No item will be exchanged, or a request for changes will be considered after a week of receiving the order. Promotional items are not eligible for exchanges, refunds, or claims.
- The brand should not be deemed responsible for late delivery if the client fails to provide their measurements timely.
- The delivery date can be rescheduled in case any external factor directly impacts the business, i.e. rain, strike etc. However, it will be ensured that the client must be kept updated about any changes in the delivery date. Although, orders might be temporarily delayed due to delays in verification of information or peak working hours.
- Complete advance payment is required for all the orders.
- Shipping charges for international customers are calculated based on location, weight, and product size. Any applicable taxes or customs charged shall be bear by the client, and the brand must not be held liable. In case of any damage during transit, the shipping services shall be held accountable.
- Our products are made to measures that inhibit our ability to exchange or refund; however, we hold our customers close to our heart and understand their concerns; any issue related to quality or services shall be sorted out to ensure client satisfaction.
- The color may appear slightly different from the picture due to different screen resolutions.
- We strive to provide our clients with immediate responses. Emails are responded to within 24-48 hours. Although, we expect our clients to remain patient in case their queries remain unanswered due to unforeseeable circumstances.
- The business operations can be temporarily suspended due to unforeseen circumstances or law and order situations that might impact the client’s delivery until further notice.
- We take almost 6-8 weeks to deliver an outfit. Although, sometimes, it can take a couple of days less or over in case of an external issue.
- For international deliveries, we use the DHL courier service. The delivery charges must be paid in full at the time of order placement. Once the order is dispatched, the client must contact a DHL representative and track their order using the tracking code we provided.
- Shipping charges for international customers are calculated based on location, weight, and product size.
- Any applicable taxes or customs charged shall be bear by the client, and the brand must not be held liable
- In case of any damage during transit, the shipping services shall be held accountable.
FREQUENTLY ASKED QUESTIONS
Return Policy is mentioned in detail on our web page
Yes, The colour might looks a bit different due to lightning and different screen resolution
Delivery charges vary by county, depending at the weight of the package. Charges are confirmed at the time of order placement
You can contact us anytime via Email, WhatsApp or DM to know the status of fhe order. Our team will get back to you maximum within 12 hours with the updates of your order
You can make bank transfer from anywhere in the world. Bank details will be shared with you once the order is confirmed
Please be assured that your personal information is kept private and confidential, and at no point will we share it with a third party.
No we don’t offer cash on delivery neither locally nor internationally
It varies on the booking and product you are ordering. Minimum delivery time is three weeks
Exchange Policy
No order will be exchanged based on the liking or disliking of the customer since all of our products are made to measure. Exchange is only possible if we have sent you an article that is incorrect or defective and only if the purchased product is undamaged and unused by the client. All custom orders are non-exchangeable.
